We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.
We would encourage you to speak to whoever you feel most comfortable with – the doctor, nurse, a receptionist or manager (Dawn White on telephone 0151 525 1298). We believe that concerns or complaints should be dealt with at the earliest opportunity with the aim to resolving the issue.
If you prefer you may put your concerns or complaints in writing, and we can facilitate this by providing you with a complaints form with a copy of our complaints procedure please ask at reception.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.
Alternatively, you have the right to approach NHS England and raise your complaint directly with them.
Also Healthwatch Liverpool 0300 7777 007 (www.healthwatchliverpool.co.uk) is a friendly patient support service. We are happy to speak to them, with your consent, to address any issues:
- Explains the options available to you
- Helps you make informed choices about your health and care
- Supports you if things go wrong
- Listens to your experiences